Refund Policy

1. Overview

At PostuGo, we strive to provide excellent service to all our customers. This Refund Policy outlines the conditions under which refunds may be issued for our services and subscriptions.

We encourage you to carefully review our plans and features before making a purchase. If you have any questions, our support team is here to help you make an informed decision.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new customers subscribing to our paid plans (Basic, Professional, or Enterprise).

2.1 Eligibility Criteria

• The refund request must be made within 14 days of the initial purchase date
• This guarantee applies only to first-time subscribers
• The guarantee is valid for annual and monthly subscriptions
• Customers must not have violated our Terms and Conditions

2.2 How to Request a Refund

To request a refund under our money-back guarantee:

• Contact our support team at support@postugo.com
• Provide your account email and subscription details
• Include a brief reason for the refund request
• We will process your request within 3-5 business days

3. Subscription Cancellations

3.1 Monthly Subscriptions

You may cancel your monthly subscription at any time. Upon cancellation:

• You will retain access to your plan features until the end of your current billing period
• No refunds will be provided for partial months
• Your subscription will not renew for the next billing cycle
• Your account will be downgraded to the Free plan after the billing period ends

3.2 Annual Subscriptions

For annual subscriptions:

• Refunds are available only within the first 14 days (as per our money-back guarantee)
• After 14 days, no refunds will be provided for the remaining subscription period
• You may continue to use the service until the end of your annual term
• The subscription will not auto-renew if cancelled before the renewal date

4. Non-Refundable Items

The following items and circumstances are not eligible for refunds:

• Add-on Services: Additional features or services purchased separately
• Custom Development: Bespoke features or customization work
• Setup Fees: One-time setup or onboarding charges
• Third-Party Services: Integrations or services from external providers
• Promotional Discounts: Subscriptions purchased at promotional rates
• Account Violations: Subscriptions terminated due to Terms of Service violations

5. Refund Processing

5.1 Processing Time

Once your refund request is approved:

• Refunds are processed within 5-7 business days
• The refund will be credited to the original payment method
• Depending on your bank or card provider, it may take an additional 5-10 business days for the refund to appear in your account

5.2 Partial Refunds

In certain exceptional circumstances, we may offer partial refunds at our discretion. These situations may include:

• Service interruptions beyond our control
• Significant changes to service features
• Technical issues that substantially impacted your usage

6. Upgrades and Downgrades

6.1 Plan Upgrades

• When upgrading to a higher plan, you will be charged the prorated difference
• The new plan features take effect immediately
• Your billing cycle remains unchanged

6.2 Plan Downgrades

• Downgrades take effect at the start of the next billing cycle
• No refunds are provided for the difference between plans
• You retain access to your current plan features until the end of the billing period

7. Chargebacks

If you initiate a chargeback with your bank or credit card company:

• Your account will be immediately suspended pending investigation
• We strongly encourage contacting our support team first to resolve any billing issues
• Fraudulent chargebacks may result in permanent account termination
• We reserve the right to dispute unwarranted chargebacks

8. Service Credits

In lieu of refunds, we may offer service credits in certain situations:

• Extended service outages
• Billing errors
• Customer satisfaction gestures

Service credits can be applied to future billing cycles and are non-transferable.

9. Enterprise Plans

Enterprise plan refund terms are governed by the individual contract or service agreement. Please refer to your specific agreement or contact your account manager for details.

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after policy changes constitutes acceptance of the revised terms.

11. Contact Information

For refund requests or questions about this policy, please contact us:

• Email: support@postugo.com
• Phone: +1 (555) 123-4567
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)